AGREEMENT BETWEEN USER AND Tilt Inc.
The Tilt Inc. Web Site is comprised of various Web pages operated by Tilt Inc.
The Tilt Inc. Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tilt Inc. Web Site constitutes your agreement to all such terms, conditions, and notices.
Tilt Inc. reserves the right to change the terms, conditions, and notices under which the Tilt Inc. Web Site is offered, including but not limited to the charges associated with the use of the Tilt Inc. Web Site.
LINKS TO THIRD PARTY SITES
The Tilt Inc. Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Tilt Inc. and Tilt Inc. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Tilt Inc. is not responsible for webcasting or any other form of transmission received from any Linked Site. Tilt Inc. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tilt Inc. of the site or any association with its operators.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Tilt Inc. Web Site, you warrant to Tilt Inc. that you will not use the Tilt Inc. Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Tilt Inc. Web Site in any manner which could damage, disable, overburden, or impair the Tilt Inc. Web Site or interfere with any other party's use and enjoyment of the Tilt Inc. Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Tilt Inc. Web Sites.
USE OF COMMUNICATION SERVICES
The Tilt Inc. Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.
Tilt Inc. has no obligation to monitor the Communication Services. However, Tilt Inc. reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Tilt Inc. reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Tilt Inc. reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Tilt Inc. 's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Tilt Inc. does not control or endorse the content, messages or information found in any Communication Service and, therefore, Tilt Inc. specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Tilt Inc. spokespersons, and their views do not necessarily reflect those of Tilt Inc. .
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
MATERIALS PROVIDED TO Tilt Inc. OR POSTED AT ANY Tilt Inc. WEB SITE
Tilt Inc. does not claim ownership of the materials you provide to Tilt Inc. (including feedback and suggestions) or post, upload, input or submit to any Tilt Inc. Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Tilt Inc. , its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Tilt Inc. is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Tilt Inc. 's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Tilt INC. SLA TARGETS FOR STANDARD CUSTOMER SERVICE SUPPORT
All Support tickets to email@example.com are logged in our system either via a third-party Groove support management application or our Online form – customer receives an email notification the ticket has been opened.
During normal business hours (M-F) 9-5 ET response to initial tickets within 1 business day. Time to resolution is within 1-2 business days. Tickets submitted during off business hours (Saturday and Sunday) are addressed within 1 business day starting Monday 9am ET.
Tilt Inc. SLA Targets for GDPR:
Individual Request for Data Download: Within 12 – 24 hours of the timestamp of the ticket request.
Individual Request for Data Erasure: Within 12 – 24 hours of the timestamp of the ticket request, soft purge of user profile data in case the User decides to Undo.
On a rolling 30-day basis, The Tilt 365 system runs a program that permanently deletes users who are in the soft purge role.
Custom-Built Tilt Assessment Applications and Reporting Components:
Support services requests performed on custom-built assessment applications not pertaining to system availability (which falls under Standard Support guidelines) and reporting components will be billed at normal hourly rates. This includes but is not limited to services such as programming changes, additions, deletions, answering technical questions, training and meeting participation.
All support requests are billed at Normal Rates (currently $50 per request or $200 per hour).
Complimentary Web-based Q/A sessions are available weekly.
Any monthly support charges are billed automatically each month to a credit card on file or are invoiced if applicable.
SLA targets same as Standard Customer Support as noted above, but may vary depending on the scope of the request.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Tilt Inc. WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Tilt Inc. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Tilt Inc. WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE Tilt Inc. WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
Tilt Inc. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE Tilt Inc. WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. Tilt Inc. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
SERVICE CONTACT : firstname.lastname@example.org
Tilt Inc. reserves the right, in its sole discretion, to terminate your access to the Tilt Inc. Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of North Carolina, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Wake County, North Carolina, U.S.A. in all disputes arising out of or relating to the use of the Tilt Inc. Web Site. Use of the Tilt Inc. Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Tilt Inc. as a result of this agreement or use of the Tilt Inc. Web Site. Tilt Inc. 's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Tilt Inc. 's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Tilt Inc. Web Site or information provided to or gathered by Tilt Inc. with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Tilt Inc. with respect to the Tilt Inc. Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Tilt Inc. with respect to the Tilt Inc. Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Tilt Inc. Web Site are: Copyright 2012-2020 by Tilt Inc. and/or its suppliers. All rights reserved.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.
NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.